Shipping & Return Policy

Thank you for shopping at SOCKBOX, where we strive to offer awesome customer service and easy policies that won’t add stress to your life. Our goal at SOCKBOX is to always make sure that you’re as happy as can be. We offer free standard shipping on all orders in Canada and USA. As we’ve grown since 2014, we’ve created some additional information to consider when placing your SOCKBOX order, which you can read below.

SHIPPING POLICY

Free Shipping – All sock memberships addressed in Canada ship free using ChitChats tracked service. In certain cases, orders may be shipped using Canada Post Lettermail service without tracking. All sock memberships addressed in the USA ship free with USPS. Orders shipped in Canada & USA of $75 or more (excluding taxes) qualify for free shipping. There are no weight exclusions or restrictions to the number of items ordered. We ship most of our products only in Canada and USA, with the exception of our Sock Lovers Advent Calendar® and Twelve Days of Socksmas. 

Shipping Carriers – SOCKBOX ships most items via Canada Post, FedEx, UPS, USPS, GLS, ChitChats or DHL. While we do our best to get orders delivered quickly, we cannot account for any delays the courier may have. We typically use the most affordable option available, while making sure it’s reliable, and aren’t restricted to the list of couriers above.

Order Handling – We reserve the right to combine multiple orders into a single shipment when the orders are being sent to the same address. This can happen only when the same shipping service level has been requested, or we determine it’s more economical to offer the higher level of service.

Order Cutoffs:

  • Orders placed by 12:00 noon Mountain Time will be shipped within 3-business days with the exception of Sock Memberships, and other preordered items like our Sock Lovers Advent Calendar®, Twelve Days of Socksmas, Archive Collection, and some Bellroy products. This will be made clear during the checkout process if your are preording. Backordered items in your order will delay the entire order, as we ship orders complete. Backordered items will be indicated in your cart and checkout.

Holiday Shipping Guideline:

2026 Order Date Processing Date Shipping Date
November 22 - December 1 December 2 December 4
December 1 - 7 December 8 December 8*
December 8 - 10 December 10 December 11†
December 11 - 17 December 17 December 18†
December 18 - 31 January 5 January 6
*last shipping date for arrival before Christmas to most major centres in Canada
†we will do our best to expedite the processing of orders received after December 8, however if you purchase we recommend our gift slip, just to be prepared
Dates are subject to change and are used as a guideline. Canada Post lettermail delivery standards apply to delivery time once leaving our warehouse and are not a guarantee.

Next day order processing will be given priority to pick your pairs, followed by Sock Membership orders. The above is a guideline only.

Delivery Time:

  • Standard/Free Shipping: Sock Memberships are shipped using ChitChats and normally arrive in 2-8 business days (excluding holidays). In some cases we use Canada Post Lettermail and normally arrive in 5 to 10 business days (excluding holidays). When your order qualifies for free shipping, we send them using our least expensive shipping method and normally arrive within 1 to 5 business days (excluding holidays).
  • If you place your order on a weekend or a holiday, please consider the following business day as your first day when factoring in shipping times.

Shipping Confirmation and Tracking

  • Sock of the Month: Shortly after your first order ships, an email will be sent notifying you of your shipment. We ship using Canada Post Lettermail to keep costs low. This method does not provide tracking information for your shipment.
  • Quarterly Memberships: Shortly after your first order ships, an email will be sent notifying you of your shipment. As this shipment includes tracking, your email may or may not have this information available. If you would like the tracking information, and it’s not included, you can simply reply to it and a member of our support team will provide your tracking information.
  • Pick Your own Pairs: You will receive tracking information shortly after your order ships that will allow you to track your order.
  • Everything else: When you order something from our shop, other than specified above, you will receive an email with tracking information shortly after your order ships. You can track your shipment on the couriers site, or through your account.

Local Calgary Pickup

  • Upon receiving a pickup notification, you may retrieve your completed order in person during your scheduled pickup time which we encourage you to book as our availability fluctuates. Please pick up at:

    1137 45 Avenue NE
    Calgary, AB map

  • Please have your SOCKBOX.ca order reference number(s) with you.
  • You can also arrange for your own courier to pick up your orders.

Special Exceptions

  • Due to the current Canada Post strike action by CUPW, we are no longer shipping any tracked packages with Canada Post. This has also caused some of our other couriers to remove their delivery promises. This may impact the expected deliveries of our products.
  • Any Sock of the Month orders shipped in November that have not yet been delivered, are currently with Canada Post awaiting resolution of their strike action, and will be delivered once services have been restored.
  • All new Sock Membership orders will ship as soon as the Canada Post strike ends. We have introduced a new quarterly option to help get around our reliance on Canada Post. You will receive all the socks that you have ordered for any Sock of the Month subscription, once the strike ends. We appreciate your patience.

RETURN POLICY

Everyone at SOCKBOX is committed to make sure customers are excited with our products and happy with their purchases. As we have two main areas of products, we’ve broken them out below.

Sock of the Month / Quarterly Membership

There’s no picking or choosing of socks with our exciting Sock Membership program. Each quarter our sock stylists carefully choose the pairs that will be sent out randomly. We’re pretty confident you’ll like them, keeping in mind that they’re fun, bright and colourful. You can check out designs of thousands of socks we’ve shipped before. If for some reason you don’t like them, know that they’d make a great gift or donation to someone in need. Unfortunately, we are unable to accept returns on Sock Memberships. You may have a look at how to cancel your membership if it’s not something you’re enjoying.

Defective Sock

Socks are like toothbrushes, they’re meant to be thrown away and changed regularly. That said, we do stand behind the quality and brands we ship every month. You should expect each sock to wear a minimum of 12 times, though depending on conditions beyond our control you may receive fewer or more wears. If your sock grows a hole within the first 3 months of regular wear, send an email to support@sockbox.ca along with photo(s) of the sock(s) so that we can arrange a replacement.

Individual Purchases

Some items like our Bellroy Wallets, Sock Lovers Advent Calendar®, Twelve Days of Socksmas, and pick your own pairs are eligible for returns within 30 days of your shipping date. All products must be unopened in their original packaging, and unworn/unused.

How to make a Return

While it disappoints us to know you are not completely satisfied with your purchase, we will do everything we can to ensure you a smooth return process. Below are the steps you need to follow to return an item:

      • Email support@sockbox.ca to get an RMA number – before a return can be processed, we need to verify the purchase was made on SOCKBOX. If a purchase was made from a third-party, we cannot guarantee the quality or condition of our products. We also need to confirm the item(s) being returned were shipped in the last 30 days. We have a generous return policy, but after 30 days all sales are final.
      • Repackage your return and include the receipt – every SOCKBOX order is sent a receipt. If you’ve misplaced it, you can access it through your account page. Write the RMA number on the receipt, making sure to include it in the package with your item to be returned.
      • Ship the package back to sockbox.ca Returns Department via Canada Post, UPS, or FedEx to:
        sockbox.ca Returns Department
        612 – 500 Country Hills Blvd NE
        Suite 110
        Calgary, Alberta T3K 5K3

Charges and Credits

Shipping charges – Customers are responsible for shipping costs back to SOCKBOX. If you received free shipping on your order, we will give you a 100% refund minus a $4.99 shipping charge OR the actual cost of our shipping, whichever is greater.

Intercept/Redirection – If a shipment has already left our warehouse, and we are able to work with the courier to intercept and/or redirect the parcel to return to our warehouse, the costs charged by the courier will be deducted from your refund amount. 

Receiving your refund – SOCKBOX does not charge restocking fees. You will receive a full refund to the credit card originally used.

Damaged or Incorrect Orders

If your item (s) was damaged during shipping, there are missing, or incorrect items, we must be notified within 7 days to correct the issue.

Email support@sockbox.ca with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, an RMA number will be issued and a shipping label will be sent for your return. Upon receiving the returned item, a replacement product will be sent.

Replacements cannot be issued without an RMA number being assigned first. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.