How a Sock Box sock subscription works

How it works

Sock Box is simple. In a few simple steps, sign up and start receiving a pair or two of our unique and awesome socks each month. Scouring the department stores for the perfect sock can be a challenge, time consuming and quite boring. Just sit back, kick up your feet, and let us do the work.

Step 1 - Pick your subscriptionPick your subscription

Brighten up your own sock drawer, or add a blast of colour as a gift.

Step 2 - Customize and checkoutCustomize and checkout

Pick your subscription length and number of styles you want to receive each month.

Step 3 - Open awesomenessOpen awesomeness

Each month we’ll deliver a random pair of colourful socks to your mailbox. Instead of just bills, now you can rip open your Sock Box awesomeness. No more department store lines required.



Frequently Asked Questions

You’ve got the questions and we’ve got the answers.

Q: Can I gift this to a friend/loved one/enemy/co-worker?

A: Ummm, yes! Of course you can. We offer gift subscriptions for any occasion or man in your life. We’ll even include a custom hand-written message of your choosing with the first month, free of charge. We can even ship the first month in a nondescript package for a nominal fee with a “do not open until” sticker on it.

Q: Do I have to sign a contract?

A: The short answer; nope. The longer answer is that we stand behind our selection of styles and brands. With the month-to-month option you can cancel at any time. If you went for a longer term subscription and want to cancel at any point we’ll simply pro-rate the fees at the monthly rate and refund you the difference. Of course if you cancel, we’ll wonder why, but we won’t judge. Maybe you stuck around too long and we over filled your sock drawer? Hey, it could happen.

Q: If I go with the monthly option will I be charged each month, or is it a one-time thing?

A: You’ll be subscribed and billed each month. You can cancel at anytime, though no clue why you’d want to.

Q: What about the women?

A: Great question. In fact exactly one-year from launch we’ve added a women’s collection to start shipping January 2016. No longer is Sock Box just for the men! In fact we might even offer a collection just for kids (have you seen how fast they destroy and/or lose and/or colour and/or well, you get the point? We just need to know that the demand is there.

Q: What are the Sock Box subscription socks made from?

A: Quality is your short answer. All the manufacturers and brands that we work with have high quality products that we stand behind, or in, or on at Sock Box. I’ve personally tried every brand of sock that we offer. Of course, the socks you receive monthly will be brand new, never worn or tested on my feet. We all think that’s a good thing.

Depending on the sock each month (our suppliers vary intentionally), our socks are typically made of a blend roughly as follows:

  • 70-85% combed cotton
  • 10-28% nylon/polymide
  • 2-5% spandex/elastane

Of course, these are only a guideline and actual suppliers will vary their materials and may include wool blends or even cashmere.

Q: And will there be any designs with cats on them?

A: We’ve found socks with bacon, robots, polkadots, stripes and more, though not all on the same sock. We will inform the animal control and start looking for cats to have on our socks too. That’s the beauty of random socks each month, you just never know what you might get.

Q: Do I get to pick and choose my socks? Maybe there’s a pair that I won’t feel comfortable in wearing, or that don’t match my wardrobe. Can I return that months selection and extend out my sock purchases?

A: No picking or choosing, unless you mean your friends. Each month our sock stylists carefully choose the pairs that will be sent out randomly. We’re pretty confident you’ll like them, keeping in mind that they’re fun, bright and colourful. If for some reason you don’t like them, know that they’d make a great gift. That said, we’re investigating the return option, but that really takes the fun out of the random surprise.

Q: What size are your socks?

A: Did you know that most socks are one size fits most? Neither did we when we first started looking at suppliers for Sock Box. But in all reality, it’s true. For the men, most socks will comfortably fit a  size 7-12 foot. For the women it’s a size 5-10 foot that will be most comfortable in our socks. And those are the sizes that we ship. It means that we can pass the value on to you in savings on stocking the “one size” that will fit most. It also makes it easier to buy them as a gift for the hard to buy guy in your life.

Q: How much is shipping?

A: Shipping is included. On all of our subscription packages shipping is included in your monthly subscription. Why wouldn’t we make it easy for you to budget what you’ll pay each month. This also includes the 3-, 6- and 12-month gift options as well as those for yourself. Really, we don’t get a deal with Canada Post (yet) but we don’t want to nail you with extra fees. That just seems rude.

Q: Where do you ship from and on what dates do you ship?

A: We’re headquartered in Calgary, Alberta and handle all of our shipments locally. Our shipments go out mid-month – usually the fifteenth. We keep minimal stock to keep our costs low and pass on better prices to you. We know how badly you want some awesome socks. Depending on where you are in our awesome country it takes about 5-10 business days for them to be delivered to your mailbox by Canada Post.

Q: What about holiday/Christmas shipping? Do I need to wait a whole month?

A: We’re trying something new this year for the holidays in 2016, with a free enhancement to our standard mailing service.

Order Date Processing Date Shipping Date
November 22 – December 1 December 1 December 9
December 1 – 4 December 6 December 9
December 5 – 11 December 13 December 15*
December 12 – 18† December 20 December 22
December 19 – 31 January 3 January 12
*last shipping date for arrival before Christmas to most major centres in Canada
†we will do our best to expedite the processing of orders received after December 11, however if you purchase we recommend our gift slip (PDF), just to be prepared
Dates are subject to change and are used as a guideline. Canada Post lettermail delivery standards apply to delivery time once leaving our warehouse.

Q: When should I expect my socks?

A: That’s the million dollar question. Our process will change from time to time, but for the time being here’s what you can expect. You will always get a pair of socks for each month you’ve paid for. If you order before the tenth of the month, expect your socks to come in the same month, typically by the twentieth. It’s not perfect, but you will get your socks.

Q: I bought them as a gift and will be empty handed now?

A: Have no fear, our customizable gift receipt (PDF) is here to the rescue. Just download it, fill in the blanks and print it on your printer. Voila! Crisis averted.

Q: Do you ship outside of Canada?

A: No. That would be the easiest answer, but it’s part of who we are. We’re a proud Canadian company. And we were founded largely based on the fact that most United States based companies wouldn’t ship to Canada. Between customs and duties and shipping it’s just a real pain, so we’re going to remain focused on our great land and do the best at it that we can.

Q: I’ve got more questions, who can I ask for answers?

A: Ask Zoltar for your wish. Or you can head over to our contact page and get in touch with us through any one of the many methods listed there.